Home > FAQ

FAQs

Why do I need to register?

When you register you will be able to see our product prices and buy online.

How long does it take after I register before I can buy on line?

Normally 3 to 4 working days.

What is the minimum order quantity?

There are no minimum order quantities or minimum dollar values required.

How is my product delivered?

Orders are delivered by courier or truck - whichever is the most cost effective for your order size. Orders under $400.00 freight is charged to you based on the courier or transport fee applicable to the parcel size.

How long will it take to receive my order?

90% of product is dispatched the same day, and you will receive it the following day excluding the lower South Island which can take an additional 2 days.

Do you have Sales Representatives?

Yes, we have sales representative across the country, if you wish to meet with one of our sales staff please contact us and we will arrange a date and time convenient to you.

Can anyone order on line?

No, our web site is B2B we do not sell direct to the public.

What happens if my order is late or goes missing?

Our courier ticketing system is automated if your order is late or goes missing we will track it and provide you with the details of the issues.

PacCon: 100% NZ owned and operated